Skills

  • Qualitative & Quantitative UX Research
  • Heuristic Analysis
  • User Testing
  • Research Study ​Development
  • Digital Research Tools
  • Focus Group Moderation
  • Interviewing
  • Survey Building
  • Ethnographic Research
  • ​​Data Analysis & Visualization
  • ​Journey Mapping
  • UX/UI Design
  • Wireframes
  • ​Branding 
  • User/Task Flows
  • Persona Development
  • Affinity Mapping
  • ​Lucid
  • Figma

Current Role

DESIGN RESEARCHER
AdventHealth | August 2021 -- Present

In this position, I conduct service design empathy research that results in tangible impact on company policy and outcomes. By creating surveys, interviewing participants, facilitating focus groups, and conducting ethnographic research, I help improve and shape the lives of patients and employees in this large hospital system. My work allows me to do what I love -- research -- while also making a tangible impact on the people who need it.

Additionally, I:
  • Manage collaboration with external contractors.
  • Develop, prototype, and test pilots within medical environments.
  • Analyze and present findings to internal and external clients.
  • Lead co-creation sessions, including research presentations, discussion leadership, and breakout group facilitation.

Education

Doctorate, Information Studies
Long Island University
Master of Arts, Journalism
CUNY Newmark Graduate School of Journalism
Bachelor of Science, Psychology
University of Georgia

Additional Certification:
DesignLab UX Academy, July 2024 (In Progress)

Work Experience

SOCIAL MEDIA MANAGER

Long Island University English Language Institute | 2017 – 2020 (Position eliminated due to COVID-19)

Developed the Facebook page for the English Language Institute at LIU (https://www.facebook.com/LIUBrooklynELI). Having never used social media, the school had no established presence. Starting from scratch, I worked to grow the page’s audience.

​This position required a strong sense of organization and self-motivation, as well as a willingness to be flexible and make changes as needed. I utilized my writing and design skills, and worked with ELI staff to create posts that are informative for current students as well as enticing to potential applicants.
  • Created posts to promote events, announce key dates, and offer educational tips 
  • Designed graphics and images that are both informative and eye-catching
  • Planned and maintained calendar to achieve balance between types of posts
BLOG COORDINATOR

​Lion Brand Yarn Company | 2016 – 2017

Curated and created content for the Lion Brand Yarn Company and Lion Brand Yarn Studio blogs. Additionally, launched and grew the official Lion Brand Yarn Company Tumblr account. This job allowed me to develop my technical, instructional writing as well as product photography skills. Representing a large, well-known yarn brand, I had to adapt my writing voice and style appropriately, as well as work with both speed and accuracy. 
​
  • Wrote and photographed “how-to” posts for company blog 
  • Curated content to promote and spotlight specific yarns, products, and patterns
  • Developed and maintained relationships with outside content contributors
  • Managed and moderated blog comments using Disqus
  • Promoted sales and events via separate yarn store blog
  • Grew Tumblr following from nothing to several thousand in a short timeframe
  • Maintained blog calendar in conjunction with marketing department schedule
GRADUATE ASSISTANT, CIRCULATION DESK

Long Island University Brooklyn Library | 2013 – 2016

Worked at circulation counter at university library. I assisted students in myriad ways, including checking books in and out, answering questions, troubleshooting account issues, and overseeing reserved textbook usage.
​
  • Developed basic working knowledge of Library of Congress cataloging system
  • Combined library and information skills with my talent for customer service
  • Answered student questions about campus and a wide variety of other topics
  • Enforced library policy, which often involved both firmness and diplomacy
 
REPORTING AND EDITING INTERN 

The Local Fort Greene | 2010 – 2011

Beginning as a summer intern, I reported and created content for The Local, which was a collaboration between CUNY and The New York Times. I was later asked to stay on in an editorial and educational capacity.
  • Used photography, video, writing, and digital graphics to cover wide variety of topics relevant to the Fort Greene area of Brooklyn
  • Managed and edited content from outside contributors and journalism students, serving in both an editorial and mentorship capacity
  • Taught and assisted with reporting and photojournalism workshops for local high school students
TEACHING ASSISTANT, INTERACTIVE JOURNALISM

CUNY Graduate School of Journalism | 2010

Assisted professor with first semester interactive journalism course. This involved conducting demonstrations, monitoring students as they worked independently, and assisting and answering questions as needed.
​
  • One of a small numbers of TAs selected for our accomplishments in interactive media
  • Required me to stay up-to-date with appropriate technology and be able to teach those skills to others

PUBLICATIONS

​Eckert, Liza. “Information Sharing on Social Media and Dating Websites.”
​Paper presented at 2014 IADIS e-Society Conference, Madrid, Spain. 

​Eckert, Elizabeth K. "The Information Needs and Information Behaviors of the Fat
​Acceptance Community." Doctoral Dissertation, Long Island University, 2020.

For my journalistic samples, click here.